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Legal

Shipping Policy

Last updated July 2026

This policy describes how orders from MYST Medical PLLC (“MYST”) are fulfilled and shipped, and what to do if something goes wrong in transit.

Prescription medications ship only after physician approval

Prescription products are not stocked or shipped on demand. An order is created only after a licensed physician reviews your intake and approves the prescription. Approved prescriptions are dispensed by state-licensed compounding pharmacies and shipped directly to the address on your account.

Timelines

  • Pharmacy processing: compounded prescriptions are typically prepared and dispatched within 2 to 5 business days of physician approval. Compounded products are made for you; they are not warehouse inventory, so processing time varies with pharmacy volume.
  • Transit: 1 to 3 business days with tracked carriers. You receive the tracking number by email when your order ships.
  • Temperature-sensitive medications ship in insulated packaging with cold packs, on schedules chosen to avoid weekend carrier holds.

Coenzyme and wellness products

Coenzyme products (such as NAD+ and glutathione) follow the same fulfillment standards and may ship separately from prescription items. If an order ships in more than one package, you receive tracking for each.

Where we ship

  • We ship within the United States, to states where care has been established for you. We do not ship internationally, and we do not ship to freight forwarders.
  • Shipping to a PO Box is not available for temperature-sensitive medications.
  • A signature may be required for prescription deliveries where state law or the pharmacy requires it.

Shipping cost

Any shipping charge is shown to you before you confirm an order. Where no shipping charge is shown, shipping is included.

Your address, and problems in transit

  • Please make sure your shipping address is correct before an order is placed. Orders that are undeliverable because of an address error may need to be refilled by the pharmacy before they can be reshipped.
  • If your order arrives damaged, arrives with failed cold packaging, the wrong item arrives, or tracking shows the shipment is lost or significantly delayed, contact support@myst.med within 14 days of the expected delivery date. Reshipment and refund rules are in our Refund Policy.